What We Do

Our service provision goes from age 4 to 104! Within this range there are many groupings of care and support needs and we are there for many of these.

That care and support may be live-in, it may be care at home by visit, a 24-7 service, a short, or respite term or longer over a period of rehabilitation from hospital, or as support and care are needed in later life.

This may include Personal Care. CQC’s description of Personal Care is; The regulated activity of personal care consists of the provision of personal care for people who are unable to provide it for themselves, because of old age, illness or disability, and which is provided to them in the place where those people are living at the time when the care is provided. As an example, this includes personal care provided by a domiciliary care agency. It also includes Shared Lives schemes.

This regulated activity involves supporting people in their homes (or where they’re living at the time) with things like washing, bathing or cleaning themselves, getting dressed or going to the toilet.

Often our work involves support as well as personal care. This is a wide definition of what we can do, it can include housekeeping and providing companionship. The preparation of meals and monitoring of nutrition, hydration and medication, doing the shopping making sure the dog is walked, or the cat brushed. For younger ones, we look after children to allow their parents time to carry out other important facets of the lives.

Live-in care

Staying in their own home rather than going into a care, or nursing home is many people’s preference, we can make this possible with our tried and tested methods.

This may be for an extended, or a short period and it can cover personal care and other duties, or it may be simply to be nearby and have an oversight and companionship role. Live in care can enable family carers to take a break, or go on holiday, confident in the knowledge that their loved ones and property are in safe hands. You will appreciate that 24/7 care needs more than one person. They need to be able to quickly build a relationship with the person they are to look after and others in their home, working as a small team to provide continuity of care and carers. Our staff are trained in their roles, flexible and well versed in handling unexpected situations. All our staff are employed by us, fully trained and have undergone a full DBS check.

As with all Prime Way’s care and support services, a detailed risk assessment and person-centred care plan is undertaken and agreed with the service user and others that they may wish to have involved. The service user is provided with a detailed handbook, which includes details of the contract, our policies and other items.

Respite & holiday cover

This does not have to be liv-in care, we can arrange cover for those times when the usual family carers are away, or, simply taking a break. This may also be suitable for times such as return from hospital. The agreed period of care can be as short as a weekend, or extend to months. It may include personal care, or not, depending upon the assessed needs.

Specialisations, such as;

Return from hospital and rehabilitation

Returning from hospital and regaining confidence and skills can take a little time and require a helping hand. From the simple things like getting a cup of tea to having old friends round for a chat may take much longer or initially be out of reach. In the background, we craft the needed support and work with informal carers, Therapists and others to rebuild the service user’s life and get them to where there wish to be. Regaining mobility and skills is a huge boost to self-confidence and wellbeing. Having someone trusted providing the support enables family and loved ones to relax and use their time for important family things rather than providing support.

  • Dementia care and support
  • Palliative care and support
  • Learning disability and autism care and support
  • Socialisation (& working with volunteer groups)


" I would like to sincerely thank the ladies who attended on a daily basis with professionalism and cheerfulness to my mother, your whole establishment is to be complimented, you are all first class and it is a pleasure being associated with you."
"Thank you so much for the love and care you all provided my mum, it meant so much to her to be able to stay at her flat and without you guys this would never of been possible, lots of love thanks."

Get In touch

Send us a message or call us
Bristol: 0117 422 8442 • London: 020 3865 9985

Bristol office:
London office:

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